Frequently Asked Questions

1. Where do you ship?

We currently ship throughout the United States. We are working to expand our delivery network to additional regions in the future.

2. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times vary depending on your location and the product ordered but generally range from 5–10 business days.

Tracking information will be emailed as soon as your order ships.

3. Do you offer free shipping?

Yes! We proudly offer FREE shipping on all eligible orders within the United States.

4. Can I track my order?

Absolutely.

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your delivery every step of the way.

5. What is your return policy?

We offer a 30-Day Return Policy on eligible items.

If you're not completely satisfied with your purchase, please contact our support team within 30 days of delivery for return instructions.

Please review our Return Policy for complete details.

6. Are your products weather-resistant?

Yes.

Our outdoor furniture is carefully selected using high-quality materials such as weather-resistant wicker, powder-coated steel, aluminum, HDPE, Olefin fabric, and durable outdoor cushions designed to withstand normal outdoor conditions.

We recommend using protective covers when furniture is not in use to maximize its lifespan.

7. Is assembly required?

Most of our outdoor furniture requires assembly.

Every order includes detailed instructions and all necessary hardware to make assembly as simple as possible.

8. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

All transactions are protected using SSL encryption.

9. Can I cancel or change my order?

If your order has not yet been processed for shipment, we'll do our best to accommodate changes or cancellations.

Please contact us as soon as possible after placing your order.

10. What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include photos of the damaged item and packaging so our team can quickly assist you with a replacement or another appropriate solution.

11. Do your products include a warranty?

Many of our products are backed by a manufacturer's warranty.

Warranty coverage may vary by product. Please refer to the product page or contact our support team for warranty information.

12. How can I contact Gardisand?

We're always happy to help.

📧 support@gardisand.com

📞 Customer Support

Monday – Friday

9:00 AM – 6:00 PM (PST)

We typically respond to all inquiries within 24 business hours.

13. Is my payment information secure?

Yes.

Your personal and payment information is protected using industry-standard SSL encryption and secure payment technology. We never store your complete payment details.

14. Can I leave my furniture outdoors all year?

Our furniture is designed for outdoor use. However, we recommend using protective covers during harsh weather conditions and storing cushions in a dry place when not in use to extend the life of your furniture.

15. Why choose Gardisand?

At Gardisand, we're committed to providing premium outdoor furniture, exceptional customer service, secure shopping, fast shipping, and products designed to help you create beautiful outdoor living spaces for years to come.