Gardisand Service Guarantee

At Gardisand, we are committed to providing premium outdoor furniture, exceptional customer service, and a worry-free shopping experience. Shop with confidence knowing that every order is backed by our Service Guarantee.

🚚 Free Shipping

Enjoy Free Standard Shipping on all orders delivered to most locations across the United States.

Benefits

✔ Free standard shipping on all eligible products

✔ Fast delivery on most in-stock items

✔ Reliable tracking information provided

✔ Professional logistics partners

Please note that a small shipping surcharge may apply for certain remote or hard-to-reach locations. Delivery availability may vary by region.

↩️ 30-Day Returns

Not completely satisfied with your purchase? We make returns simple.

Return Benefits

✔ Return eligible items within 30 days of delivery

✔ Most new and unused items qualify

✔ Easy return process

✔ Dedicated customer support throughout the return process

✔ Shop with confidence and peace of mind

For full details, please review our Return Policy.

📦 Protected Delivery

Your order is protected from the moment it leaves our warehouse until it arrives at your door.

Delivery Protection Includes

✔ Free replacement for lost packages

✔ Free replacement for items damaged during shipping

✔ Dedicated support for shipping-related issues

✔ Multiple delivery solutions available for large furniture items

✔ Fast resolution assistance from our customer care team

If any shipping issue occurs, our team will work quickly to find the best solution.

🔒 Safe & Secure Payments

Your security is our priority.

Payment Protection

✔ Secure checkout technology

✔ Industry-standard SSL encryption

✔ Protected payment processing

✔ Safe transactions with trusted payment providers

✔ Your payment information is never sold or shared

We support major payment methods including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Google Pay
• Apple Pay
• Klarna
• Afterpay
• Shop Pay

🛡️ Privacy Protection

Your privacy matters.

Our Commitment

✔ Your personal information remains secure

✔ We do not sell your personal data

✔ Secure data storage and processing

✔ Transparent privacy practices

✔ Information used only to improve your shopping experience

For more information, please review our Privacy Policy.

💬 Expert Customer Support

Our customer care team is here to help before, during, and after your purchase.

Support Services

✔ Product recommendations

✔ Order assistance

✔ Shipping support

✔ Return guidance

✔ Warranty assistance

✔ General inquiries

Service Hours

🕒 Available 24 Hours a Day, 7 Days a Week

Contact Us

📧 Email: support@gardisand.com

🌐 Website: www.gardisand.com

Our team strives to respond to all inquiries within 24 business hours.

Shop With Confidence

At Gardisand, our mission is simple:

Premium Outdoor Living. Exceptional Service. Guaranteed.

30-Day Price Match Guarantee

At Gardisand, we are committed to providing premium outdoor furniture, exceptional value, and an outstanding shopping experience. We believe you should always receive the best price available when shopping with us.

30-Day Price Match Guarantee

If an item you purchased from Gardisand is reduced in price on our website within 30 days of your purchase date, you may request a price adjustment.

Our 30-Day Price Match Guarantee ensures that you can shop with confidence, knowing you're receiving excellent value on every purchase.

Eligibility Requirements

Identical Product

The item must be exactly the same, including:

• Product model
• Color
• Size
• Material
• Configuration
• Quantity

Purchase Verification

The product must have been purchased directly from:

www.gardisand.com

before a price match request can be submitted.

Product Availability

The item must be currently available and in stock on Gardisand.com at the time of the request.

Price Source

Price matching applies exclusively to prices displayed on Gardisand.com.

We do not match prices from competitors, marketplaces, auction websites, or third-party retailers.

Exclusions

The following items and promotions are not eligible for price matching:

• Clearance and Final Sale items
• Flash Sales
• Bundle Deals
• Limited-Time Promotions
• Holiday Promotions
• Coupon or Discount Code purchases
• Special Event Sales
• Price changes occurring more than 30 days after purchase

How to Request a Price Match

To request a price adjustment, please contact our Customer Support team and provide:

• Your order number
• Product name
• Date of purchase

Our team will review your request and, if approved, issue the applicable price difference to your original payment method.

Policy Updates

Gardisand reserves the right to modify, interpret, or discontinue this Price Match Guarantee at any time without prior notice.

For any questions regarding this policy, please contact our Customer Support Team at:

support@gardisand.com

30-Day Return Policy

Last Updated: June 2026

At Gardisand, customer satisfaction is our priority. If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of the delivery date, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery
• Be unused and in resalable condition
• Be free from damage, stains, or signs of use
• Include all original parts, accessories, manuals, and hardware
• Be returned in its original packaging whenever possible

Please note that the 30-day return period is calculated from the delivery date of each individual item as confirmed by the carrier.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or made-to-order products
• Final sale and clearance items
• Installed, assembled, or used products
• Gift cards
• Products purchased from unauthorized sellers or third-party marketplaces
• Items returned without prior authorization

Before Starting a Return

Packaging Requirements

To ensure safe transportation during the return process:

• We strongly recommend using the original packaging and protective materials.
• If the original packaging is unavailable, customers must securely package the item to prevent damage during transit.
• Items damaged during return shipping due to insufficient packaging may not qualify for a full refund.

Return Methods

Small Items & Accessories

For smaller products and accessories:

• A prepaid return shipping label may be provided when applicable.
• Customers are responsible for dropping off the package at the designated carrier location.
• Additional fees may apply for scheduled pickup services.

Furniture & Large Items

For larger furniture items:

• Gardisand will coordinate a carrier pickup when applicable.
• Customers should have the item properly packaged and ready before the scheduled pickup date.
• If the pickup cannot be completed due to customer non-compliance, additional carrier fees may apply.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the product arrives damaged, defective, or significantly different from its description, Gardisand will cover all reasonable return shipping costs.

Change-of-Mind Returns

For returns due to personal preference, including:

• Ordered by mistake
• No longer wanted
• Found a different product
• Changed decorating plans

The customer will be responsible for return shipping costs and any associated pickup fees.

Return shipping charges may be deducted from the refund amount where applicable.

Refund Information

Refundable

• Product purchase price
• Eligible protection plans (if unused)

Non-Refundable

• Expedited shipping fees
• White glove delivery services
• Room-of-choice delivery services
• Assembly or installation services already completed
• Remote area delivery surcharges

Restocking Fee

For certain change-of-mind returns, Gardisand reserves the right to charge a restocking fee of up to 10% of the product value if:

• The item is returned without original packaging
• The item shows signs of use
• The product is returned in a condition that affects resale value
• Return requirements are not fully met

How to Request a Return

To initiate a return, please contact our Customer Support Team:

📧 support@gardisand.com

Please include:

• Order Number
• Product Name
• Reason for Return
• Photos of the product (if damaged or defective)

Our team will review your request and provide return instructions within 24-48 business hours.

Return Approval

All returns require prior authorization from Gardisand. Unauthorized returns may be refused or delayed.

Policy Updates

Gardisand reserves the right to modify, update, or interpret this Return Policy at any time without prior notice.

For questions regarding returns, please contact:

Gardisand Customer Support
support@gardisand.com
www.gardisand.com

Gardisand Warranty Policy

Last Updated: June 2026

Thank you for choosing Gardisand. We are committed to providing premium outdoor furniture and exceptional customer service. This Warranty Policy explains the coverage available for products purchased through Gardisand.com.

Warranty Coverage

Outdoor Furniture

(Including patio sets, dining sets, lounge chairs, outdoor sofas, conversation sets, benches, and hanging chairs)

Gardisand outdoor furniture is covered by a 3-Year Limited Warranty against defects in materials and workmanship under normal residential use.

Coverage includes:

• Structural frame defects
• Manufacturing defects
• Functional defects under normal use

Outdoor Accessories & Garden Furniture

(Including planters, garden décor, side tables, storage benches, and outdoor accessories)

These products are covered by a 2-Year Limited Warranty against manufacturing defects and workmanship issues.

Cushions & Fabric Components

Cushions and fabric components are covered by a 1-Year Limited Warranty against manufacturing defects.

Please note that normal fading, discoloration, wrinkling, sagging, or wear caused by outdoor exposure and regular use are not covered.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Scratches, dents, stains, or cosmetic damage
• Damage caused by improper assembly
• Damage caused by misuse, abuse, neglect, or accidents
• Improper storage or maintenance
• Damage caused by extreme weather conditions
• Commercial or rental use
• Unauthorized modifications or repairs
• Damage caused by improper cleaning products

Warranty Remedies

If a product is found to have a covered manufacturing defect during the applicable warranty period, Gardisand may, at its sole discretion:

• Repair the product
• Replace defective parts
• Replace the product with the same or comparable model
• Issue a partial or full refund where appropriate

The specific remedy will depend on the nature of the issue and product availability.

Warranty Limitations

The warranty applies only to the original purchaser and is non-transferable.

Gardisand's maximum liability shall not exceed the original purchase price of the affected product.

Gardisand shall not be responsible for indirect, incidental, special, or consequential damages, including loss of use, inconvenience, labor costs, installation costs, or other related expenses.

Warranty Claim Process

To submit a warranty claim, please contact our Customer Support Team and provide:

• Order Number
• Product Name
• Description of the issue
• Clear photos and/or videos of the defect
• Proof of purchase

Email: support@gardisand.com

Our team will review your request and respond as quickly as possible.

Replacement Products

If a product is replaced under warranty, the replacement product will inherit the remaining warranty period of the original purchase. The warranty period does not restart.

Policy Updates

Gardisand reserves the right to modify, interpret, or update this Warranty Policy at any time without prior notice.

By purchasing from Gardisand, you acknowledge and agree to the terms of this Warranty Policy.

For questions regarding this policy, please contact:

Support Team
support@gardisand.com
www.gardisand.com